← Prompt Library Customer Service
Reply to any customer review (good or bad)
Drafts a professional, human response to a review — including the tough ones.
Best for: Any business with online reviews
The prompt
Write a response to this customer review. If positive: warm, specific thanks, invite them back. 2-3 sentences. If negative: calm, accountable, no excuses, move it offline with a contact. Never defensive. 3-4 sentences. Always sound like a real person, not corporate. The review: [PASTE REVIEW] My business name + my name: [NAME]
How to use it
Especially valuable for negative reviews — it keeps you from firing off something emotional. Read it, adjust, post.
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