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← Prompt Library Customer Service

Reply to any customer review (good or bad)

Drafts a professional, human response to a review — including the tough ones.

Best for: Any business with online reviews

The prompt
Write a response to this customer review.

If positive: warm, specific thanks, invite them back. 2-3 sentences.
If negative: calm, accountable, no excuses, move it offline with a contact. Never defensive. 3-4 sentences.

Always sound like a real person, not corporate.

The review: [PASTE REVIEW]
My business name + my name: [NAME]

How to use it

Especially valuable for negative reviews — it keeps you from firing off something emotional. Read it, adjust, post.

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