Refund Policy

Plain English summary

We want you happy. Our refund policies are honest and customer-friendly. The short version:

• Roadmap ($999): 30-day money-back guarantee. If your Roadmap doesn't give you a clear next step you're confident is worth doing, full refund.
• Custom Agent Build: Full refund before work begins. Once we've started the scoping call, refunds are based on what's been delivered.
• Care plan ($300/mo): First 3 months are non-refundable (mandatory part of the engagement). Cancel anytime after month 3.
• Live Show Workshops: Full refund if cancelled more than 48 hours before the show.

Each product is detailed below.

AI Roadmap — $999 one-time

30-day money-back guarantee.

After we deliver your Roadmap, you have 30 days to review it. If your Roadmap doesn't give you a clear next step you're confident is worth doing, email cleve@truckeeai.com and we'll refund you in full. No questions, no hoops.

Refund is processed within 5 business days of your request via Stripe. The Roadmap remains yours to keep.

Custom Agent Build

Full refund before work begins. If you've paid for an Agent Build but we haven't started the scoping call yet, you can request a full refund.

Partial refund after work begins. Once we've started the engagement (scoping call held, design work started), refunds are based on work delivered. We'll be fair — if we've spent 4 hours and you've decided it's not right, we'll refund the build cost minus a reasonable hourly rate for time spent.

No refund after delivery. Once we've delivered a working agent and the 30-day support window has begun, the build cost is non-refundable. The care plan ($300/mo) can still be cancelled after the mandatory 3-month minimum.

Care plan refunds: The first 3 months of the care plan are non-refundable (mandatory part of the engagement). After month 3, cancellation stops future billing but the current month is non-refundable.

Live Shows, Workshops, Live-Show purchases

Workshop tickets: Full refund if cancelled more than 48 hours before the workshop start time. Within 48 hours, non-refundable but transferable to a future event.

Products bought during a live show: Standard refund policies for that product apply — buying during a live show doesn't change refund terms.

How to request a refund

Email cleve@truckeeai.com with:

• Which product you bought
• The email used at purchase (so we can find your Stripe record)
• The reason — optional but appreciated. It helps us improve.

We confirm refund eligibility within 1 business day and process approved refunds within 5 business days. Stripe typically returns funds to the original payment method within 5–10 additional business days.

Chargebacks

Please email us before initiating a chargeback. We'd rather refund you directly than fight a chargeback — both options resolve your money concern, but a direct refund is faster and avoids the dispute administrative cost. We answer email quickly.

Exceptions

We reserve the right to deny refund requests in cases of: fraudulent activity, abuse of the refund policy (repeated purchase-and-refund cycles), or violation of our Terms of Service.

Contact

Questions about a refund or this policy? Email cleve@truckeeai.com. We respond personally and quickly.